Privacy Policy

Last Updated: May 14, 2026

1. Introduction

Prevail Healthcare ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website prevailhealthcare.org and our Services. This Privacy Policy describes the information we collect, how we use it, who we share it with, and your rights.

This Privacy Policy applies to information collected through our website. Our handling of Protected Health Information (PHI) covered by HIPAA is described in our separate Notice of Privacy Practices, available upon request.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Identifiers

• Full name
• Date of birth
• Gender
• Mailing address
• Email address
• Phone number (mobile and landline)
• Medicare Beneficiary Identifier (MBI) and other insurance identifiers

2.2 Health Information

• Medical history relevant to determining eligibility for and providing Services
• Current health conditions and symptoms
• Medications you are taking
• Healthcare provider information
• Insurance coverage details
• Treatment preferences

2.3 Technical and Usage Data

When you visit our website, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of access
• General geographic location (based on IP address)
• Device fingerprint data

2.4 Communications Data

• Records of phone calls, including call recordings where permitted by law
• SMS text message content
• Email correspondence
• Form submissions and intake responses
• Customer service interactions

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies. Third-party services we use include Google Analytics and Meta Pixel.

2.6 SMS Opt-In Information

When you opt in to receive SMS messages, we collect:

• Your mobile phone number
• The date, time, and method of your consent
• The IP address from which you opted in
• The specific consent language you agreed to

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Services

• Verify your eligibility for Medicare and our Services
• Schedule appointments and clinical visits
• Provide healthcare services including Annual Wellness Visits, E/M visits, and Community Health Integration services
• Coordinate your care with other healthcare providers
• Help you access Medicare benefits such as durable medical equipment, transportation, and prescriptions

3.2 To Communicate With You

• Send appointment reminders and clinical follow-up communications
• Respond to your inquiries and provide customer support
• Send SMS messages related to your care (only with your consent)
• Provide information about new services that may benefit you

3.3 For Billing and Payment

• Submit claims to Medicare and Medicare Advantage plans
• Collect cost-sharing amounts (deductibles, copayments, coinsurance) as applicable
• Maintain billing records

3.4 For Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and legal processes
• Maintain medical records as required by law
• Respond to subpoenas, court orders, and regulatory inquiries
• Report to public health authorities as required

3.5 For Operations and Improvement

• Operate, maintain, and improve our website and Services
• Conduct internal research and analytics (using de-identified data where possible)
• Train our staff and improve quality of care
• Detect, prevent, and respond to fraud, security incidents, and other harmful activities

3.6 For Marketing (With Your Consent)

• Send promotional communications about Prevail Healthcare Services
• Inform you about services that may be relevant to your healthcare needs
• You can opt out of marketing communications at any time

4. Who We Share Your Information With

We share your information only as described below:

4.1 Healthcare Providers and Clinical Staff

We share your information with Nurse Practitioners, Physicians, patient advocates, and other clinical staff involved in your care.

4.2 Insurance Plans and Billing Entities

We share your information with Medicare, Medicare Advantage plans, and other insurers for eligibility verification and claims submission. We may also share with our billing service providers.

4.3 Service Providers

We share information with third-party service providers who perform functions on our behalf, including:

• Eligibility verification services (such as PVerify)
• Communication services (such as RingCentral for SMS and voice)
• Electronic health record and practice management platforms
• Hosting and cloud infrastructure providers
• Analytics providers

These service providers are bound by contractual obligations to maintain the confidentiality of your information and use it only for the purposes for which it was disclosed.

4.4 Legal and Regulatory Disclosures

We may disclose information when required by law, including:

• Compliance with subpoenas, court orders, or other legal processes
• Reporting to public health authorities as required
• Cooperation with law enforcement investigations
• Protection of our rights, property, or safety

4.5 Business Transfers

If Prevail Healthcare is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred subject to appropriate confidentiality protections.

4.6 With Your Consent

We may share your information with other parties when you direct us to do so.

4.7 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Mobile Information Sharing (Required Disclosure)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These safeguards include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Employee training on privacy and security
• Regular security assessments
• Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide Services, comply with legal obligations (including medical record retention requirements), resolve disputes, and enforce our agreements. Medical records are typically retained for at least 10 years following the last date of service, or longer if required by state law.

8. Your Rights

Depending on your state of residence, you may have rights regarding your information, including:

• The right to access your information
• The right to correct inaccurate information
• The right to delete your information (subject to legal retention requirements)
• The right to restrict or object to certain processing
• The right to data portability
• The right to withdraw consent
• The right to opt out of marketing communications
• The right to opt out of SMS communications (text STOP)
• The right to lodge a complaint with a regulatory authority

To exercise these rights, contact us at contact@prevailhealthcare.org.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to non-discrimination for exercising your rights.

We do not sell personal information.

10. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites.

12. International Users

Our Services are intended for users in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to the website. Material changes will be communicated via email or prominent notice on the website.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:

Prevail Healthcare
Privacy Officer
Phone: (888) 341-6223
Email: contact@prevailhealthcare.org
Website: https://prevailhealthcare.org