SMS Terms and Conditions
1. Program Description
Prevail Healthcare uses SMS (text messaging) to communicate with patients and prospective patients about appointment scheduling, appointment reminders, eligibility verification, care coordination, follow-up communications, billing, and related healthcare services. Messages may include educational content, service notifications, and responses to your inquiries.
2. How to Opt In
You may opt in to receive SMS messages from Prevail Healthcare by submitting an online form on our website prevailhealthcare.org, in which you provide your mobile phone number and explicitly consent to receive SMS messages from us. By submitting the form, you confirm that:
- You are the owner or authorized user of the mobile phone number provided
- You consent to receive SMS messages from Prevail Healthcare at the number provided
- You understand that message and data rates may apply
3. Message Frequency
Message frequency varies based on your interaction with our Services. You may receive recurring messages related to appointments, care coordination, and your ongoing healthcare needs.
4. Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details about your plan. Prevail Healthcare is not responsible for any charges from your mobile carrier.
5. How to Opt Out
You may opt out of SMS communications at any time by replying with the keyword STOP to any SMS message from us. After you reply STOP, you will receive a confirmation message and no further SMS messages will be sent to you from Prevail Healthcare, except as may be necessary to fulfill prior service requests.
To resume SMS communications after opting out, reply with the keyword START.
6. Help and Support
Help: If you are experiencing any issues, reply with the keyword HELP. You can also contact us directly:
- Phone: (888) 341-6223
- Email: support@prevailhealthcare.org
7. Supported Carriers
SMS messaging is supported on major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
8. Privacy and Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
For full details on how we handle your information, see our Privacy Policy.
9. Terms and Conditions
By opting in to receive SMS messages from Prevail Healthcare, you agree to these SMS Terms and Conditions and to our general Terms and Conditions and Privacy Policy. You acknowledge that:
- SMS messaging may not be a secure form of communication
- Standard message and data rates apply
- Message delivery is not guaranteed
- We are not liable for messages that are delayed, undelivered, or intercepted by third parties
10. Changes to These Terms
We reserve the right to modify these SMS Terms and Conditions at any time. Changes will be effective upon posting to the website. Continued participation in our SMS program after changes are posted constitutes acceptance of the modified terms.
11. Contact Information
Prevail Healthcare
Phone: (888) 341-6223
Email: contact@prevailhealthcare.org
Website: https://prevailhealthcare.org